U.S. Bank Branch Jamacha Rd, El Cajon, California

U.S. Bank Branch Reviews

3.6 stars based on 7 reviews

Featured Comments:

• C

  Cody Fuchs

  5.0

  If you are an impatient person like myself. I would not try to use the automated services online and expect great results. But if you’re willing to go in and visit Sara Shamon. She’ll absolutely kill it for you. Sarah and I had a schedule appointment via the online services. On my end it showed that we were supposed have a phone call. On her end that I was supposed to be there talking to her in person. It ended up getting me super flustered. And then we were having trouble connecting through the phone. I got extremely worked up and started heading to the location. On the way Sarah was finally able to get through to me. I told her I was mad because I had email and text confirmation we had a scheduled call. She said that she had on her appointment side I was supposed to be there. But then stopped and said “either way there is some type of miscommunication maybe it’s something with the online service. But regardless I’m not here to argue Who’s right or who’s wrong. All I wanna do is help you and what can I do, to do that?” Rarely have I had anyone handle me, that I accept and can’t throw a blow back. She handle the situation like a professional. I showed up still half flustered. Definitely realized I was making it awkward in the room. But Sara continually helped to ease that pressure more and more at every step. She is good at what she does and she makes things happen. So again if you’re an impatient person like myself. Be patient enough to go see Sara especially relating to business accounts. And she will walk you through step-by-step and make it an easy process. I rarely leave reviews. Only when they’re earned. So you have to be exceptional or horrible. Sara is exceptional. Go see her.

• C

  Crystal Jenkins

  5.0

  I continually here my name along with US bank out loud everywhere I go. What is going on??

• T

  Ty Vasquez

  1.0

  Atm is always down and the close earlier now. Just not convenient anymore at all. When I opened an account I made it aware I work 6-7days a week and long hours. They, as I imagine any bank, ensured reliability. But now having it for 4 years that doesn't seem like matc. For costumer service can't really say much cuz closing at 4 means I never am able to go in or just do banking in general.

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  Response from the owner

  Hello Ty, thanks for bringing this to our attention. We'd like to ensure the ATM issue gets resolved. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8904. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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