UFCU FM1825 Pflugerville, Texas

UFCU Reviews

3.9 stars based on 25 reviews

Featured Comments:

• D

  Diego Burgos

  5.0

  Thank you so much to my loan officer Janice. Trouble-Free process, easy and quick.

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  Response from the owner

  Hello Diego. We are so happy you found our process simple and convenient. In addition, we are pleased to hear about your interaction with Janice. We are lucky to have caring employees like her that believe in providing excellent service to our members. We will share the news with her manager. We sincerely appreciate your review and your membership! Enjoy the rest of your day.

• C

  Christina Flores

  5.0

  This is the best UFCU branch there is. I go out of my way to come there. Alex and Aileen are true assets! I met with Aileen to refinance my car. She was so knowledgeable and wonderful to ask questions to. I went back to meet with her specifically because of how helpful she is but because she was busy and I met Alex and he is my go-to. Alex is so helpful, knowledgeable, and fast to work with. He has resolved and assisted me with my questions that usually take two hours for other representatives to figure out in 30 minutes. He has helped me refinance my car, issued me a credit card, change my pin, make large withdrawals, help answer international transaction questions, all of this with a smile, during my lunch, in only 3 trips. I will be back to meet with him to finance a truck. Wonderful, absolutely wonderful service and I don’t say that often.

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  Response from the owner

  Wow, Christina. Thank you so much for your amazing review. We are so glad you decided to share your interactions about Alex and Aileen from our Pflugerville branch. They both are lovely representations of what we stand for, and we could not be more proud of the service they have provided you. We will share your review with our management team. In addition, we are excited to hear you are taking full advantage of the many member benefits UFCU offers. It is sincerely a privilege and honor that you consider us for your banking and lending needs. We appreciate your membership and will see you again soon. Have a fantastic day!

• K

  K T

  5.0

  UFCU is a very supportive credit union. The people at the Pflugerville location are extremely friendly as well as helpful. I've been with them for 4 years and counting.

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  Response from the owner

  Hello K T. We sincerely appreciate you taking the time to review us. We are equally pleased to hear about the service our Pflugerville team has extended to you. We truly value your loyalty and confidence in us, and our desire is to continue to exceed your expectations. So again, we thank you for your tenured membership, and we hope to see you soon.

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