UFCU E Whitestone Blvd, Cedar Park, Texas

UFCU Reviews

3.6 stars based on 17 reviews

Featured Comments:

• G

  Gabriel Barrientos

  5.0

  Carl from the area team was very knowledgeable and informative. I couldn’t ask for more. Very professional and passionate about his job. I’am a proud member of UFCU! Thanks Carl.

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  Response from the owner

  Thank you so much for your review and the kind words, Gabriel. We are thankful to have professional and caring employees such as Carl. He is a beautiful representation of our UFCU mission and values. We are thrilled to share this news with our Whitestone team, and we look forward to serving you again soon! Again, we thank you for choosing UFCU, and we appreciate your membership.

• L

  Lovely. Sorinha

  1.0

  I have a huge issue with UFCU. At the moment, I am still under my mom account just until I have some free time out of work and school to go and get the account under my name. But the main issue is they SHUTTING DOWN MY CARD!!!! I’ve had to make multiple calls a MONTH just so I can use my card, yes I understand that I am a teenager and I do go a bit crazy with my money, but each time I’ve called it’s been the same questions that I’ve already confirmed. “Did you but a streaming subscription? Did you go on this website? Did you go to get a tattoo?” YES EACH TIME!!!!! STOP SHUTTING IFF MY CARD

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  Response from the owner

  We appreciate you taking the time to provide your feedback, Sorinha. At UFCU, we take the security of our members' funds very seriously but understand it is frustrating when you are unable to access your funds. We sincerely apologize for the inconvenience and would like to help prevent this issue from consistently reoccurring. We would like to get your contact information so that we can further assist you. If interested, can you provide your full name, phone number, and email address to [email protected]? We hope to have the opportunity to speak with you soon and thank you for your membership.

• J

  Jennifer Peltier

  5.0

  Opened an account today with Zac , he was knowledgeable and gave us some great advice so happy to be with a credit union that cares

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  Response from the owner

  Hi Jennifer, we appreciate your review, and we are so happy that you chose UFCU for your banking needs. Also, we are pleased to hear about your account opening experience with Zac. You are correct, we absolutely care, and we are thankful that we have employees like Zac to represent that message. If we have not already, we would like to welcome you to our UFCU family. We look forward to seeing you again soon and have a wonderful day.

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