UFCU Steck Ave, Austin, Texas

UFCU Reviews

3.0 stars based on 19 reviews

Featured Comments:

• K

  Kelly Wintemute

  5.0

  I am a UFCU member, and took my young daughter today to open a savings account. The greeter at the door was so nice, and the banker Jamel was so kind and engaging with my daughter. Highly recommend!

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  Response from the owner

  Hello Kelly. Thank you for taking time out of your day to review us. We are so ecstatic to hear about your visit while at our Steck branch. Providing outstanding member service is highly important to us, and we are super proud of the Steck team for demonstrating the level of excellent service we know we can. Your words are encouraging, and your recommendation is the highest compliment you could give us. We will share your amazing news with the team. We sincerely appreciate your membership, and we look forward to serving you again. See you soon!

• S

  Sean Z

  1.0

  The latino lady at the front entrance is unprofessional, no knowledge of customer service.

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  Response from the owner

  Thanks for your review and feedback, Sean. Delivering outstanding member service is highly important to us, and we are sorry to hear we have disappointed you. If you don't mind, we would like to speak with you to find out additional details, but we need your contact information. If interested, can you send your full name, phone number, and email address to [email protected]? Once provided, we will have someone from our management team reach out. We hope to have the chance to connect with you soon. Thank you for your membership, and have a great weekend.

• s

  shaysobme success

  1.0

  This bank will not take care of your money when you don’t receive letter in your mailbox they will automatically voided fraud dispute so you at a lost who does paper mail anymore this bank and they will be losing a long time customer due to them caring less about my money

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  Response from the owner

  Hello Shaysobme. Thank you for taking the time to review us. From your comments, it appears you are highly dissatisfied with our service, and we truly apologize. We absolutely care, and we would love the opportunity to further research this matter for you, but we need your contact info. If willing, please provide your full name, phone number, and email address to [email protected], and someone from our management team will reach out. We look forward to connecting with you soon. Also, we sincerely appreciate your membership and hope to restore your faith in us. Have a wonderful day!

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