UFCU Mortgage Services N Mopac Expy, Austin, Texas

UFCU Mortgage Services Reviews

2.5 stars based on 28 reviews

Featured Comments:

• P

  Puneet Khatavkar

  5.0

  We had a really good experience buying our first house with UFCU in 2021. While another lender we were working with couldn’t get the appraisal done in time, UFCU stepped in and got the appraisal and helped us close within 30 days in this competitive market. Their agent was also really helpful in providing us customised per-approval letters for specific properties we were bidding on and we had to bid on 30 different houses in the competitive Austin market.

• K

  Kels Farmer

  1.0

  I've been a member of UFCU since my dad opened an account for me in the 1980s when I was 7. Their auto loans and banking are great, but the mortgage services have been a complete let down. I've tried to use them twice, locked rates, and proceeded until they put up a roadblock on my loan and rejected me AFTER charging me $850 for their appraiser. In addition to the wasted appraisal fees (I had to pay again with another mortgage company, they cannot be transferred), the lost time has cost me thousands because the time and effort delayed my loans and I ended up with a higher rate. The first time they didn't like the siding on a cottage built in 1938. The siding was original and part of the beauty of an old home. The second time they questioned if I lived in my own home. I would never do business that way.

• D

  DeNae Govea

  1.0

  My young son went in to get a loan and they gave him the wrong information and had us running around all over trying to get title transferred, basically we did their job for them and made us put them as a Lien holder and still won’t give him the money for the loan he was approved for. So now their going to receive my son’s truck title. I’m so beyond disgusted with this bank and their customer service.

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