UFCU Palm Valley Cv, Round Rock, Texas

UFCU Reviews

3.4 stars based on 48 reviews

Featured Comments:

• w

  wil music

  5.0

  Excellent treatment by Pedro they help you in everything

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  Response from the owner

  Hello Wil. Thank you for taking the time to share your experience while at our Highway 79 branch. Providing excellent and caring service is highly important to us at UFCU, and we are delighted to hear about Pedro's ability to take care of your needs. We will share your encouraging remarks with his manager. Please know that we truly value your membership and look forward to seeing you again soon.

• B

  Bre Garcia

  5.0

  Always have had a great experience

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  Response from the owner

  We are so glad to hear your experiences are always great, Bre! If there are any additional details you would like to share, we would love to hear! If so, please email us at [email protected]. Thank you for your review, and we look forward to serving you again soon!

• A

  Alex Veloz

  1.0

  Came to this bank to make a withdrawal of $15,000 dollars through drive through attendants asked for my wife to come inside after informing them of her being covid positive. They said they cannot give that much cash through drive through unless she presents herself in person even though they are looking at her through drive thru camera and have her license and bank card. They do not care for the safety of their customers. Theyre lobby was full and had her stand in the lobby with other customers. Careless rude people

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  Response from the owner

  Alex, thank you for reviewing us. We are sorry to hear your interaction with us left you feeling that we do not value our members' safety and we sincerely apologize for the inconvenience. We assure you that we place the utmost emphasis on member and employee safety in all our interactions. We would love to have an opportunity to speak with you in more detail regarding your interaction. If you are willing to speak with us, please send your full name, phone number, and email to [email protected]. Once you send your information, we will have someone from our management team reach out. We appreciate your membership and look forward to connecting with you.

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