Umpqua Bank Main St, Klamath Falls, Oregon

Umpqua Bank Reviews

2.3 stars based on 7 reviews

Featured Comments:

• A

  Ashly Arsenic

  5.0

  I call all the time, super patient staff, very helpful, always have quarters for laundry day!

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  Response from the owner

  Hi Ashly Arsenic At Umpqua Bank, we take pride in our customer service. We're glad you thought the staff was helpful and patient Thank you for visiting us in Klamath Falls, hope to see you again soon!

• J

  Jamie Clark

  1.0

  I've seen some of the negative reviews on here about poor customer service at this bank and my advice is take to social media and call this bank out and get people in this town to boycott this bank and maybe then they will work on implementing good customer service training like we as customers deserve in this town. Everywhere I go in this town to shop and do business I have to always encounter poor and rude customer service from these businesses and it is unacceptable. It is time that this stops! We as customers deserve much better than that period! It's our hard earned money we give to these businesses so I encourage everyone to stand up and demand better from these businesses!

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  Response from the owner

  Jamie Clark, thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• M

  Matt Fuquay

  1.0

  Was happy until they froze my account with out notice. Then informed me I had to go in and clear some things up but have to wear a mask. I don’t like being forced to jump through the fire in order to get what’s already mine. Pick anywhere else to bank!

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  Response from the owner

  Hi Matt F., thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

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