Umpqua Bank N Columbia Center Blvd, Richland, Washington

Umpqua Bank Reviews

3.0 stars based on 2 reviews

Featured Comments:

• D

  Dean Wattenburger

  5.0

  Staff is super chill and helpful.

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  Response from the owner

  Hi Dean! At Umpqua Bank, we take pride in our customer service, and we look forward to keep up the great service.

• O

  Osha Roberts

  1.0

  Not so friendly! Usually not the experience I am used to having... staff was more worried about me without a mask sitting behind their plexiglass with their masks on and me standing midway from the entrance... didn't even feel any compassion when I said I couldn't wear a mask and needed to file a dispute on an $800 charge... was told they couldn't help me until I wore a mask... then someone shouted from a cross their cubicle to give me a number and I could leave and talk to someone on the phone!? Meanwhile I'm the only customer in there... he handed me a sticky note and sent me on my way .. I'll be closing my accounts... if I'm not important enough to help professionally they don't need my business......tired of their ATM fee's anyway... one bank in the area and incontinent hours of operation... this was just the icing on the cake...

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  Response from the owner

  Hi Osha, we sincerely apologize about the experience you had at the Richland location. We take these situations very seriously, and we would like to get an official feedback/complaint form submitted on your behalf. At your leisure, please call us at 866-486-7782, or chat us from www.umpquabank.com/contact-us to get this complaint completed. Please accept our apologies for the lack of service over a mask that you cannot wear.