Umpqua Bank Nw Pleasant St, Myrtle Creek, Oregon

Umpqua Bank Reviews

3.9 stars based on 9 reviews

Featured Comments:

• l

  larry evans

  5.0

  Very nice people and a great bank!

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  Response from the owner

  Thank you for the review, Larry! Thank you for visiting us in Myrtle Creek, hope to see you again soon!

• T

  Thomas Moore

  1.0

  The lady was new and RUDE! And barked that we needed to wear masks there is a way to talk to people and that is not it we will be looking for a new bank I won’t be treated poorly also we brought in checks and she rushed over to her manager like we were trying to pull a fast one we asked to if there was a problem and she said she was new she should NOT be working in banking period our mother just passed away last month and those checks were from people who wanted to help with expenses the lady helping us was extremely disrespectful I will be calling corporate and filing a formal complaint this is unacceptable!

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  Response from the owner

  Thomas, We’re very sorry to hear about the experience you had at the Myrtle Creek location with a new teller rudely telling to to put masks on. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Please let us know your email or phone number, because we would love to file a complaint on your behalf regarding this situation. We appreciate you letting us know about this incident.

• L

  Laura Barling

  5.0

  I was here 1to2days after easter holiday to pay my rent and the man in front of me won over a million dollars on a scratch it lottery ticket. Everyone was happy for him. It was like a big event that happened or something

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  Response from the owner

  Hi Laura B., it’s great to hear about your experience regarding your recent visit to our store. We appreciate you taking the time. Thanks for sharing this feedback.

More reviews (6)