Umpqua Bank Grant Ave, Novato, California

Umpqua Bank Reviews

3.8 stars based on 6 reviews

Featured Comments:

• P

  Pam

  5.0

  We came away with a positive experience with Umpqua Bank from the beginning to the end. Our go to person is Nick and he represents the company well with his knowledge,friendliness and caring nature. The bank is new and clean and mod. We would highly recommend this bank.

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  Response from the owner

  Hi Pam, it’s great to hear about your experience with Nick at on of our Umpqua Bank locations. Thanks for sharing this feedback.

• J

  Joe Dokes

  1.0

  (I'm posting this here because Umpqua Bank had Yelp take down my negative review of the outrageous behavior by their employees and managers less than 48-hours after I posted it). This is an alert concerning the Umpqua Bank employees. On Tuesday morning, September 28, 2021, a female bank employee forcefully removed the electrical charging cord from my vehicle; she insisted that this charger was only for Umpqua Bank employees and demanded that I leave because I was trespassing. She also summoned the police department to further intimidate me. The officer left without taking any action, stating he was not sure whether the bank employee was legally within her powers to prevent this electric vehicle charger from being used by members of the public. This charger is listed as a publicly accessible charging station on the Plugshare website and I was parked in one of the two designed electric vehicle only spaces. The other space marked "electric vehicle only" was occupied by a gasoline powered vehicle owned by an Umpqua Bank employee. At this point, it appears that the only bank "employee" that can use this (formerly) free public electric charging station is the highly paid female bank management person who drives a brand-new Tesla. I reached out to Umpqua Bank representatives this afternoon and I will update this review after they have had a chance to investigate these events.

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  Response from the owner

  Hi Joe, thank you for taking the time to provide this feedback of your experience at our (location). Your message has been forwarded to the appropriate individuals to review. We’d love the opportunity to speak with you directly and address any concerns, if you would like to elaborate on your concerns so we can research the situation for you, please consider reaching out at https://www.umpquabank.com/contact-us/

• E

  Evelyn Berg

  5.0

  These guys are the BEST!! Rovenson and Anthony are there to help you. To them your Not just a number! Your their customer and they care about you. Thank you so much for all that you do! 😁😁 Can't forget Erick and Crystal! If your looking for a Bank that is there for you,come to Umpqua Bank.

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  Response from the owner

  Hi Evelyn Berg At Umpqua Bank, we take pride in our customer service. We're glad you thought the customer experience was so good! Thank you for visiting us in Novato, hope to see you again soon!

More reviews (3)