Umpqua Bank Pillsbury Rd, Chico, California

Umpqua Bank Reviews

3.2 stars based on 8 reviews

Featured Comments:

• E

  Emlee Cullen

  5.0

  Everyone who works here are stellar, super professional, and friendly. When I come here, I always enjoy my experience! Thanks, Chico Umpqua team! Side note: it's also neat that they do a local spotlight of a Chico business to promote them. Learn about new things in my community every visit.

• S

  Scott Trench

  1.0

  Lately this bank has not been open. Now Here I am waiting outside for them to open at 10am.

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  Response from the owner

  Hi Scott, we sincerely apologize for the long hold times. Your time is valuable, and we are actively in the process of adding staff to reduce the wait times. For most inquiries, you can also use live chat at https://www.umpquabank.com/contact-us/ or send a secure message via online banking.

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  Anna Canales

  1.0

  I used to LOVE my bank! Everyone was so helpful and seemly happy to see and help me. However, it is no longer a pleasant experience to bank at this branch. I came into the bank to handle my in person banking. The actual bank manager (who USED to be kind, and extremely helpful ) actually looked right at me and told me "You are going to have to go online for that" from across the room. I walked out, 3rd time in a row visiting the bank, for the same needed transaction, with no help. I now only use the ATM machine outside of the bank for deposits. I no longer feel valued, wanted or comfortable at the Chico branch after over 13 years of being a loyal customer. I now have to drive to Los Molinos to do my in person banking. The best chance this branch has to keep loyal customers, as well as acquire new ones, is to have Tara as a bank manager. She goes Above and beyond to handle customer banking needs. Her customer service is second to none! Her respect of co-workers, as well as her customers needs are exceptional! She has made it her business to know me, as well as my customer needs..... I don't even own a computer (Tara knows this) She never would have told me "you are going to have to go online for that." Tara is such a blessing to customers, as well as a true asset to this branch. She would Not tolerate such poor customer service.

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  Response from the owner

  Anna, thank you for providing this feedback. We take this account of your experience seriously and have forwarded it to the appropriate individuals to review. If there is anything else that we can help with, please don’t hesitate to reach out at https://www.umpquabank.com/contact-us/.

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