Union Savings Bank W Dublin Granville Rd, Columbus, Ohio

Union Savings Bank Reviews

4.4 stars based on 66 reviews

Featured Comments:

• D

  Darshna Amin

  5.0

  If you are looking for refinancing your home mortgage buy from Diane i had great experience with her.

• M

  Michael Yoder

  1.0

  I’d give it a zero star if possible. I worked with them 5+ years ago to purchase my home and it was great. Then in June 2020 I started a refinance process. I was patient in the whole process but I was delayed, lied to many many times, and given the runaround. When I finally threatened to go elsewhere 9 months later (yes, I waited that long) they finally got things moving and we closed 10 months after I submitted my information (with excellent credit). Don’t walk away from here, run away.

• S

  Sara Jasinski

  1.0

  We refinanced our home mortgage with USBank, and I REGRET it!! I was patient when the initial process was slow because we were in the middle of the pandemic, but that should have been my first warning! After the work was finally done (it took about 3 months), then we were sent to a title agency that was not very professional (I had to ask the man working with us in a small enclosed room to put on a mask) and THEN they neglected to cut a check for our homeowners insurance, that I ended up having to pay AGAIN to keep our policy from being dropped. (Nationwide insurance, however, was great as we dealt with this issue.) THEN USBank did not pay our property tax and we had to call THEM and the city auditor to make sure they took care of what should be a BASIC part of the process when you refinance a loan. THEN our payment book was sent to us WEEKS after our first payment was due and we had to call and deal with late fees. THEN the amount we owed changed and again the payment book was weeks late. We paid the additional amount on February 25th, they did not apply the payment to our loan until March 23rd after we called twice to get it handled. THEN we continued to receive 3 additional notices so I called back on March 26th just to confirm that everything cleared, to have the pleasure of talking to the most miserable customer service person I have ever spoken to, who basically called me a liar (I would assume he was in Cincinnati based on the 513 area code). THIS HAS BEEN A DISASTER! I have bought a new home and or refinanced one 6 times in my life and have NEVER had issues like this! BEWARE... do not use USBANK for a home mortgage loan!

More reviews (63)