United Federal Credit Union - Corporate Headquarters Hilltop Rd, St Joseph, Michigan

United Federal Credit Union - Corporate Headquarters Reviews

3.0 stars based on 8 reviews

Featured Comments:

• K

  Kat S

  5.0

  I was just getting started building my credit and they were absolutely amazing! They worked with me every step of the way. I would certainly use them again!

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  Response from the owner

  We're glad to hear it Kat! Thank you for taking the time to review us on Google.

• a

  adam stewart

  2.0

  I had a outside loan being deposited into my account, they sent it back, because two of my account #s where switched, so now im playing phone tag and paying on a loan i dont have yet, thanks for nothing.

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  Response from the owner

  Hi Smoothbore, we’re sorry to hear you’re frustrated with your loan process. Member security is extremely important to us, when numbers come in incorrectly we want to be extra careful for your safety. We’d love to discuss this in further detail with you. Please reach out at your convenience by phone at (888)982-1400, by email at [email protected], or on our website! Thank you for sharing your feedback!

• P

  Penny Killebrew

  1.0

  Worst customer service ever experienced in banking. My Account was compromised and branch manager authorized transaction out of my account without my permission or consent nor was I notified of banks action. When I contacted management no assurance was provided to me that my money was safe. In fact the manager told me that he had the discretion to withdraw funds from account without notifying me....no empathy no concern Or due diligence to protect members account....That IS SCARY... also the customer service line will not escalate the issue to a higher level of authority to address concerns and actions of lower management. I would not recommend this credit union to anyone .. obviously your money is not safe there ....Beware they will debit your account without your permission and will not notify you !!!!

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  Response from the owner

  Thank you for your feedback, Penny. We take Member feedback seriously and appreciate you sharing your experience. We apologize that your experience was not positive and will ensure that your feedback is shared with the appropriate leadership.

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