United Federal Credit Union - Edison Lakes N Main St, Mishawaka, Indiana

United Federal Credit Union - Edison Lakes Reviews

3.4 stars based on 13 reviews

Featured Comments:

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  Nathan Johnson

  5.0

  I am a member of your bank and the level of service I received from Diana Bryant was second to no one. She made my loan so effortless it was unbelievable. I refinanced three other loans from another bank because of her outstanding service. She was very attentive and it was easily the best customer service I’ve ever received from not just a bank but anywhere I’ve been. Big thank you! Sent from my iPhone

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  Response from the owner

  Thank you, Nathan! We'll let Diana know about this fantastic review! We appreciate you being a Member, and taking the time to let us know how we are doing.

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  Antonio Frison

  1.0

  The bank is great, the representatives at this location are ready to start an argument instead of asking questions...it 9am and I'm sent in a bad mood because all I wanted to do was opt out of a program, Robby decided to assume my needs and started an argument with me. When I was finally able to get my point across all he could say was "oh".....I do not recommend this branch. Drive the extra 2 miles north and see the granger location.

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  Response from the owner

  Thank you for your feedback, Antonio. Please know this will be addressed with upper management. We very much appreciate your insight, United is committed to making a seemless, respectful, and enjoyable experience for all of our Members. Please don’t hesitate to reach out to our Member Service Center at (888) 982–1400 or send us an email at [email protected] - thank you.

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  Nick H

  1.0

  Their recent system upgrade has been a nightmare. I have a business account that I cannot access online or through any of our connected billing systems for a week. This is completely unacceptable as a business customer. #UPDATE# Business response was unhelpful. They say to call in, did that waited on hold for 30 minutes with no answer. Even scheduled a call back and never received it. Asking to discuss banking issues over a FB PM is laughable. You would think business accounts would be handled with more care.

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  Response from the owner

  Hi Nick. Access to Business Online Banking is actively being restored to our Members. If you are still unable to login to your account, please send us a private Facebook message or give us a call at (888) 982-1400, and we will have someone work with you directly to answer any of your questions. We apologize that access to your account has taken longer than expected, and understand your frustration. Please know your team at United is here to help!

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