University Credit Union S Sepulveda Blvd, Los Angeles, California

University Credit Union Reviews

3.4 stars based on 38 reviews

Featured Comments:

• T

  Tonya “Signature Day Spa” Montgomery

  5.0

  Great experience and staff. Thank you.

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  Response from the owner

  Hello Tonya! Thank you for the kind words, we appreciate your membership! Kind regards, Team UCU

• F

  Flora Villamor

  2.0

  I had An Auto Transaction With. Diana in their Office in Sepulveda, She was very Professional and Patient Everything went well, I purchased an Extended Warranty and paper works and payments taken cared of, this was early Part of March Transactions,Then yesterday a Month later got a Phone call, this lady Linda , asking me that I did not sign the extended warranty papers and it’s important that I signed those papers ASAP, I told her I am driving and can’t be there in the Office to sign, she said she will email those documents, I told her I can’t and I am driving and have no access to email, She told me I should pull over and get access to email, to sign, and l repeatedly told her I can’t, I have to be somewhere very important, then she. Said if I don’t sign those papers , if something would happen to my car and papers not sign. I would not be covered, I told her God Forbids nothing bad will happen but I just can’t! Then she keeps repeating again and again that there’s no coverage till papers are sign, If I am a very Anxious person I probably get panick try to pull over and getting anxious access my email, What … If I get into accident because I was panicking and trying to do what she told me, it’s going to be her irresponsible mandate to have me pull over the side of the road to sign those documents. Then I start to question her it takes a month for you to realize those papers are not sign? Then she repeated again “ Just to let you know you’re not covered in case something went wrong with my car” I felt like she’s giving a soft threatening statement, I am old enough to her mother , and she’s acting like one! Excuse me? What kind of customer service is That!!!! Threatening and Mandating me to pull over ? I already told her I can’t! And God forbid nothing will happen before those documents are sign.So I told her why takes this long to realize it’s not signed, The problem is in their end not mine because I was there in their Office and everything should be done, and now Lady Linda was rushing me ? Lady Linda you need to examine your customer service Attitude it’s not a pretty look, not just you but the whole Sepulveda Office , except Diana. Very Professional and Corteus. Thank You Diana I got your voice mail message that I don’t have to sign those papers everything is well taken cared of.. Lady Linda, take notes from Diana’s Persona,hopefully you will learn something of value for you

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  Response from the owner

  Hello Flora, thank you for your review and bringing your experience to our attention, and our team is currently looking into the situation. If you wish to speak about your experience further, please email your contact info to [email protected] and a member of our team will reach out to you. Kind regards, Team UCU

• A

  ALFREDO ESTRADA

  1.0

  Signed in on sign in sheet yet she’s getting up from her desk just skipping me helping everybody else in line telling me to wait makes no sense what’s the point of signing in to get help

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  Response from the owner

  Hello Alfredo, thank you for your review, we apologize for the wait you experienced in getting assistance. If you still need assistance or with to speak with our team further, please email your contact info to [email protected] and we will reach out. Kind regards, Team UCU

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