University Credit Union Angeles, California

University Credit Union Reviews

2.7 stars based on 7 reviews

Featured Comments:

• J

  Julia Hill

  4.0

  Wow! I just bought a car and financed part of it. Although I no longer work at University Credit Union — UCLA Ackerman Branch, I still have a credit union account. I called the credit union's auto loan department and Robert Yuniskis helped me. This was an incredibly easy process and I got a great rate, too. I was approved in about 10 minutes. I emailed the contract for the car, e-signed my loan docs and had the funds in a few hours. Heck of a deal! Robert followed up in everything quickly and answered all my questions. Very helpful. Try it out for yourself!

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  Response from the owner

  Thank you, Julia! We're happy you had a stellar experience working with Robert to get a great rate on your car loan. Thanks for your continued support and membership!

• I

  Irene Rodriguez

  2.0

  Their banking App is ALWAYS down for maintenance EVERY WEEK. Why does only this bank have to do maintenance EVERY week. I can’t transfer money and or see my account. That’s a problem especially it’s always on the weekends. I’m about ready to close my accounts and move to a different credit union.

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  Response from the owner

  Hello Irene, we apologize for the issues you've been experiencing with our app. We are always looking to improve the service and appreciate the feedback. We are diligently working with our partners to minimize downtime and improve our members’ experience. If you have any other questions or comments, please email your contact information to [email protected] and our team will reach out. Kind regards, Team UCU

• A

  Andres M.

  1.0

  I switched from a major bank chain thinking I would be treated with respect. I've been with UCU for over 3 years. My account has been hit with multiple overdraft fees without being able to access my account to transfer money because of your update. I was COMPLETELY locked out and all I could do was wait until your "system finished updating". I'm leaving and I won't recommend this credit union to anyone, especially UCLA students and alumni. Locking out your members for MULTIPLE days and then not working with them to find a solution is robbery.

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  Response from the owner

  Hello, we deeply apologize for the issues you experienced during our system upgrade. Our team would like the opportunity to speak with you more and provide assistance. Please email your contact information to [email protected] and a member of our team will reach out to you. Kind regards, Team UCU

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