University of Michigan Credit Union Jackson Rd, Ann Arbor, Michigan

University of Michigan Credit Union Reviews

4.2 stars based on 20 reviews

Featured Comments:

• W

  Wenche Borgnakke

  5.0

  Agents were very helpful, the space was large, and there was a coffee machine for members

• A

  Akshay Verma

  2.0

  I really wanted to like UMCU because it is a credit union. I have had a personal account since 2009 and a business account since 2018. They are absolutely terrible for business owners. A large swath of their staff is not educated in tax wires or paycheck issues. The same swath never bend over backwards to help you or to ask a supervisor who could help them learn more. There are a few excellent representatives and managers, which is why I am giving them two stars. Chase, Flagstar, Chime, and Quickbooks all have better support for business and personal use (Chime being for personal and others for business).

• K

  K. Rutherford Thomas

  2.0

  Sadly, their customer service is on the decline. I’ve been with UMCU for 11 years and have had wonderful experiences from day one… until August of last year. That’s when things started slipping. Securing a car loan last fall was a nightmare (A+ cr). Now, we’ve been waiting for 3 months for a home equity loan to be processed and just received an email stating basically “sorry, we forgot about you”. What is going on at UMCU? I was trying to convince my partner to move her accounts to UMCU and now… looks like we may move mine to her bank. The burden of effort should never be on the customer (despite what Comcast believes). As we are unwilling to take another credit score hit, we are therefore paralyzed by UMCU’s inability to do their job.

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  Response from the owner

  Hello. Thank you for reaching out. We sincerely apologize for the experience you’ve described and would like to have a manager reach out to discuss this further and help with any questions you may have. If you’re open to that, please email [email protected] with the subject line “Google Review.” Thank you again.

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