Upstate Auto Credit Henrietta W Henrietta Rd, Rochester, New York

Upstate Auto Credit Henrietta Reviews

4.4 stars based on 272 reviews

Featured Comments:

• D

  Debbie Quackenbush

  5.0

  This place is awesome I recommend anyone that needs a vehicle no matter what there situation is to go there.I filed bankruptcy and within minutes I was approved for a car in my price range! Alyssa my saleswoman was perfect.Kyle the financial manager was also terrific!!! They really went out of there way to help me.I love this place and you'll love it to.I highly recommend. Deb

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  Response from the owner

  Hi Debbie, Thank you so much for your review. We think you're awesome! We are so appreciative of your recommendation and SO happy to hear that you were able to get into a vehicle! Congratulations on your new car and thank you so much for shopping at Upstate Auto in Henrietta, thank you!

• K

  Katie Warren

  1.0

  I purchased a 2012 Kia Optima from the Henrietta location in the beginning of April 2021, and in the last 3.5 months my car has been nothing but a problem. It seems that every week there is a new issue arising, my first red flag should have been that they let me drive off the lot with a broken trunk latch and tail light. Those two repairs were thankfully repaired with no charge, but since then I have had the following wrong; -Passenger Headlight -Wheel Barring -Alignment -All 4 tires needed to be replace due to balding - Rear brake pads (1st time) -Battery -Engine sieze repair -Passenger side door handle -Passenger side door latch -Rear brake pads (2nd time) -Caliber replacement I still have two undiagnosed issues with my car that I cannot afford to get fixed because this car has completely drained me. To say I am disappointed would be an understatment. This company has not been helpful at all and they do not answer the phone or return calls. This was my first car and it has made me not trust a single vehicle and has completely put me in a bind. I would never recommend this place to anyone.

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  Response from the owner

  Hi Katie, Thank you for taking the time to leave a review. We apologize for the frustrations you have experienced. We have shared your concerns with Kyle Tedeschi, the Manager for this location, prior to it's closing. Please reach out to Kyle directly with any questions or concerns. He can be reached via email at [email protected] or via telephone at (585) 321-4023. Thank you!

• L

  Liz Gullo

  5.0

  My Experience with Upstate Auto was Top notch especially with Alyssa Spahn, she was very friendly, not at all pushy, patient and very helpful with my sticky situation. Thank you so much Alyssa for helping me get my car! All the staff was friendly and helpful. I highly recommend Upstate Auto for your next purchase of a car.

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  Response from the owner

  Hi Liz, Thank you for taking the time to leave a review. We are so happy to hear that you had a top notch experience with Alyssa and the team at Upstate Auto in Henrietta! We are very appreciative of your recommendation and kind words. Congratulations on your new car and thank you so much for shopping at Upstate Auto. We hope to see you again, thank you!

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