US Community Credit Union Hermitage Ave, Nashville, Tennessee

US Community Credit Union Reviews

3.8 stars based on 35 reviews

Featured Comments:

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  Crystal Hadley

  4.0

  They had only one lane open at the drive thru. It was slow at 1st but it got better.

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  Response from the owner

  Crystal, we're glad you had a good experience with US! And thanks for being patient with US in the drive-thru line (giving great service to our members sometimes takes a few extra minutes).

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  Christy Reasonover

  1.0

  Just want to let the public know that the Donelson Branch is the worst branch I've ever been to of all the US Community Credit Union. I had to go into the branch, because their was one car in front of me that was holding up the line. That's ok, it was lunch time, when I got in the teller was busy no problem again only one working. What a assume to the branch manager never offer to help her or even speak for that matter, or asked if I need help. She just went in her office is this what customer service is in this world. I worked for a bank for many years and this would never be accepted, also work retail same thing. I'm moving my account to Chase thanks for helping me make that decision

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  Response from the owner

  Christy, We hate that you had an unfavorable experience at our Donelson Branch. We spoke to representatives at that branch, and were made aware that they were dealing with an issue requiring assistance from our IT Dept. which is why it took a little longer to assist you. We appreciate your patience and hope to be able to provide you with excellent service the next time you're at a branch. If you would like to discuss this issue any further, feel free to contact us at 615-256-8712.

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  S Ll

  3.0

  I went to drive thru to get funds out of my credit union account that's located in Memphis. I encountered the nastiest cashier ever. I ask for a form so I can pull funds out of my account which is located in Memphis. The nasty customer service representative said you need to come in. I said I am on a walker, last time, I came in someone told me I can go to drive thru to get funds out of my account. The nasty customer service representative said I do not think so, we would never say that. I told the nasty customer service representative I am not a liar. I have no problem coming in. Darlene was the customer service representative on the inside who was super nice. Darlene is the reason why I did not give my experience with them one star. I explain to her about the nasty drive thru customer service representative. She apologized on her behalf. Darlene said during COVID they processed all services via driver thru. So, I understood why last time I was here they said I could go thru driver thru it was to keep down the amount of traffic inside. Customer service is everything. I will hope the nasty customer service representative will learn how to speak to customers I. A way that she would want to be spoken too. No one is obligated to have an account with Us Community Credit Union. It's our choice.

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  Response from the owner

  Thank you for letting us know about your experience with us. We will use this as a training opportunity with our staff. We're glad Darlene stepped in and explained our current policy. If you feel the need to discuss this any further, feel free to contact us at 615-256-8712. We hope that your next experience with us is better.

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