USE Credit Union Shattuck Ave, Berkeley, California

USE Credit Union Reviews

4.2 stars based on 16 reviews

Featured Comments:

• b

  bijou737

  5.0

  Have been with USECU credit union for years. It has always met my needs and I highly recommend it.

  ---

  Response from the owner

  We're very happy to hear about your extraordinary experience. Thank you for your positive feedback, we truly appreciate it!

• N

  Nathan Muldrow

  1.0

  Make sure you get digital confirmation that you’re enrolled in paperless billing. Had two different associates assure me I wouldn’t get billed and they ended up billing me for months.

  ---

  Response from the owner

  Hi Nathan – Thanks for sharing your feedback. We’re sorry for any inconvenience. Have your issues been resolved? If not, please call us at 866.873.4968. We’d like to learn more about what happened here, provide assistance if needed, and identify any opportunities to improve our processes.

• T

  Ted Apstein

  3.0

  Opened up an account with USE as they had the best car loan rates. In order to become a member with them to get a loan they make you to open a "free" checking account for $100. Watch out -- there are a lot of hidden fees. They incorrectly charged me with "no e-statement" fees twice, and when trying to close the account they made me aware there's a 90-day wait period otherwise it's a $15 fee. None of this was disclosed upon signing up for the account, just hidden in the fine print. Nothing too huge, and it was worth it for the lower finance rate --- but if you're to actually bank with them, I'd check the fine print closely. All the agents have been helpful when spending time on the phone resolving these issues.

  ---

  Response from the owner

  Hi Ted – First, we want to thank you for choosing us for your auto loan – we’re glad we were able to get you into your new ride at a great rate! We’re bummed, though, that you had a not-great experience with your checking account. We know members hate getting dinged with fees, so we try to be clear about how to avoid them. Unfortunately, it seems we didn’t come through for you on that. We’d love to have you back, though, and have reached out by phone in hopes that you’ll give us another chance.

More reviews (13)