ValueBank Texas - Orange Grove Eugenia St, Orange Grove, Texas

ValueBank Texas - Orange Grove Reviews

4.5 stars based on 15 reviews

Featured Comments:

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  Elizabeth Moon

  5.0

  VBTX customer for years. They're always available to help with my questions or concerns. Thankful for their staff!!

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  Response from the owner

  Elizabeth, thank you for the review! We're happy to hear that our team has been meeting your needs providing a welcoming banking environment. Let us know if there's anything we can do for you.

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  Pete Garcia

  1.0

  I just put a house in OG about 6 months ago, wanted to open a checking account at the local bank. Had my wife call to get it set up as I am currently working on a project that is 96 miles from my home in OG. They would not accommodate my work schedule as I am working 14 hour days, 7 days a week right now. I am unable to go in person. My wife offered to FaceTime me while at the bank in person so I could prove it is me with my drivers license. They are unwilling to work with us. I was raised in OG and my family lives there too for many years. .. seems that friendly, help each other out attitude is not present in OG anymore. The internet is full of banks that are willing to open an account and all online and our local bank wont even accept my wife coming in and face call me. .. guess we need to do all of our business somewhere else.

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  Response from the owner

  Pete, First, thank you for considering banking with us and we will look into what happened with the process. Please understand that fraud protection is very important to us and protecting our customers, so we are extra sensitive to this issue. As far as your customer experience with us goes, we will use this to help out team be extra sensitive to our customers. If you would like to speak to someone specifically at that location, please contact Pam. Once again, thank you for letting us know about your experience and we hope we can help you in the future.

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  Lacey Herrmann

  5.0

  The employees are top notch. Kind, caring and helpful. Thankful for a small town bank that knows me by name.

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  Response from the owner

  Lacey, thank you for the 5 star review! Our goal is to provide excellent customer service on a personal level, so we're glad to hear that you've had a good experience with our team. We're proud to be part of the Orange Grove community and to have great customers like you!

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