Vectra Bank - Colorado Blvd. S Colorado Blvd, Denver, Colorado

Vectra Bank - Colorado Blvd. Reviews

2.4 stars based on 20 reviews

Featured Comments:

• M

  Maricruz Valiente

  5.0

  I just want to recognize Natanael Navarro He went above any beyond in helping me set up my online banking and helping me get into the PPP loan portal he took the time to do it step by step he was extremely nice and professional he is a gem!! there is not enough hard working people like him. who ever is the manager of this branch should definitely give this young man a raise and a higher position in the company he would be the one to turn over all these bad reviews you have. -Mari Valiente

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  Response from the owner

  Thank you for this feedback, Maricruz! We will make sure Natanael and his manager get your message.

• B

  Brittney Lane

  1.0

  Terrible customer service. My mom went to try to cash a check from my grandpa that was written in her name since he had an account with them for years. The girls just looked at us and said we couldn't cash it unless we opened an account and that the bank didn't have that much money anyway. We went to another location in lakewood and they were willing to help us no problem and told us we didn't need an account. The front girls were rude, and lazy and were not welcoming. I would never do business at this location.

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  Response from the owner

  We are sorry to hear this and would value the opportunity to change your experience with Vectra Bank. If you would like to discuss this further, please contact our Client Services Manager, Kristy McCollor, at 720-947-7813 or [email protected]. You can also submit feedback here: http://bit.ly/2okCyi2 Thank you.

• J

  Jordan Wein

  1.0

  After explaining my situation and concerns to a loan “specialist” VP, they do exactly what they said they would not do! Basically the person I dealt with gave me all the confidence in the world that they could help and then told me she had “no so good news” when my loan got cut way back because of her ignorance and/or stupidity. Wasted a couple weeks of my time and dropped my credit score 17 points, they absolutely lost all my trust and really let me down. I am still in shock a couple weeks later, terrible customer service from Amy Roe👎👎👎

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  Response from the owner

  We are sorry to hear about this, as Vectra strives to meet and exceed client expectations. If you would like to discuss this further, please contact our Client Services Manager, Kristy McCollor, at 720-947-7813 or [email protected]. You can also submit feedback here: http://bit.ly/2okCyi2 Again, our apologies and we would value the opportunity to change your experience with Vectra Bank. Thank you.

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