Vectra Bank - Southwest S Federal Blvd, Denver, Colorado

Vectra Bank - Southwest Reviews

3.2 stars based on 7 reviews

Featured Comments:

• K

  Kpop Power

  5.0

  Friendly and helpful. Great customer services and always satisfy my needs.

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  Response from the owner

  Thank you for your review! We appreciate it, and your business.

• I

  Ivan Groznyy

  1.0

  Run away from this branch!!!! Very incompetent bankers. I have dealt twice with Laura P. there and both times she failed to do what I requested. The last time, I came in to fill out a form to change my auto-payment from one account to another. She kept making errors on the form that I was pointing out to her (like 5-7 times), that's where I got suspicious about her being able to submit a form properly. Two month later now, the form (2 forms for 2 accounts) has never been submitted and there is no record on Vectra that I made that request. I did took a picture of both forms for my record, and I am glad that I did. My point is that I would think twice if I would allow this kind of person to deal with any of my financial stuff. I wasn't financially affected because of her gross NEGLIGENCE, but YOU might be. I would never go to this branch again and work with that lady. UPDATE: A manager reached out to me and took care of my original request. If you decide to go to this branch, watch out for the rep I mentioned earlier.

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  Response from the owner

  •We are sorry to hear this and would value the opportunity to change your experience with Vectra Bank. If you would like to discuss this further, please contact our Client Services Manager, Kristy McCollor, at 720-947-7813 or [email protected]. Thank you.

• A

  Alicia Marshall

  1.0

  I work with a insurance company. My customer had refinanced his home loan with a Vectra Bank. This specific branch is the most UNORGANIZED branch I have ever worked with in 6 years of experience. It is now January 7th and I have been personally trying to obtain the annual premium for his homeowners via escrow account. He works with Laura directly and she assured me she would get the payment taken care of for his first lien.. I have been trying to reach her since December 4th. Today I found out she left until January 16th. This customers account will cancel in just a week without payment and not a single person is showing urgency. I finally was able to get a loan department number which sends me to an insurance department which keeps disconnecting the call before someone picks up. Here I am 2 hours in and still no information on how to get his premium taken care of. I would NEVER do personal business with this lender and I will dread working with them in the future. Do not recommend.

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  Response from the owner

  We are sorry to hear about this, as Vectra strives to meet and exceed client expectations. If you would like to discuss this further, please contact our Client Services Manager, Kristy McCollor, at 720-947-7813 or [email protected]. Again, our apologies and we would value the opportunity to change your experience with Vectra Bank. Thank you.

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