Velocity Credit Union (Round Rock branch) Round Rock Ave, Round Rock, Texas

Velocity Credit Union (Round Rock branch) Reviews

3.2 stars based on 30 reviews

Featured Comments:

• W

  Will Jelonek

  5.0

  Just isn't worth all the hate.

• w

  wendy pickard

  5.0

  I have been using the Velocity Credit Union on 620 in Round Rock for 20 years. I would bank with no other institution The staff have always been courteous and extremely helpful. I have refinanced my house through them fairly recently and it was a user friendly experience.. Thank you Velocity!

• J

  Jessica McRae

  1.0

  My mother has been a member for 20 plus years, and for the second time in the course of two months her account has been compromised. While, I understand it’s a sign of the times what I find hard to believe is the level of service, and solutions she is being offered. She has moved 3 1/2 hours away. She has no access to her funds now. Their solution is for her to drive 3 1/2 hours to get a new card, and or open a new bank account. Here’s a thought how about you all overnight her a new card! They provided her the option of opening a new account, but again she is 3 1/2 hours away! The alternative go online, and set up a new account, and contact their service center to have them move her money over, and finish the process. At 5:30 she was told she was going to receive an email with a form that was necessary to continue. As of now no form, and the service center is closed. You all are closed on Friday, so now she has no access to her funds or the funds scheduled to be deposited into her account on Thursday! Do you all see what an awful predicament you have left her in?????? I am going to make sure she gets a new account somewhere else as quickly as possible!!!!!!

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  Response from the owner

  Good morning Jessica - We're sorry to hear that this was your experience. Your feedback has been sent to supervisors who may reach out to you directly to resolve the situation. Thank you.

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