Verve, a Credit Union Universal St, Oshkosh, Wisconsin

Verve, a Credit Union Reviews

3.4 stars based on 27 reviews

Featured Comments:

• T

  Tammy Sauld

  5.0

  Very pleased with the service and efficiency of the Verve team. They are always available to meet my financial needs.

  ---

  Response from the owner

  Thanks for the great review, Tammy!

• K

  Knight Locke

  2.0

  Been with Verve since they were Citizen's First Credit Union. Yesterday I was randomly charged in excess of $300 to my credit card due to an "error" they had. Many of the charges were from months prior, and without any email, or call, or any communication, they decide to just take the $300+ and say NOTHING until we call and ask where our money went. This is unacceptable and I'll be filing a complaint.

  ---

  Response from the owner

  We understand your frustration and apologize for any inconvenience this error may have caused. Creating a positive experience for our members is a top priority for us and we apologize for missing the mark.

• M

  Maria

  3.0

  I really liked this bank before it turned to Verve. Since their new app update, they now include pending transactions and will show what your available balance is. I had 2 overdraft fees because of a pending transaction that was on hold to come out the next day that I got paid. I have NEVER had that before and even though the person reversed the fee, she tried to tell me to have enough in my account. I had enough the prior day..Transactions weren't to pull until the next day. If I get overdraft fees for future hold transactions because of your new system update, then I will have to move my account else where. I heard Chase Bank will pay you 100 to open up a new account with them. I get paid every Friday and since this pandemic, I've been living paycheck to paycheck. I can't be having 32 dollar overdraft fees when my account is technically not even in negative yet. Since Verve, I've had so many issues already and people have been ruder and not as personal as previous workers. The condescending replies from some of the females especially. The reason they have any stars now, is because their rates are competitive than other banks and will help with personal loans when you are in a bind but last time I asked for a loan it took 3-4 weeks just to go through and I had to contact them to find out what was going on. I was able to get a loan somewhere else same day. Definitely miss the old branch on Packer in Oshkosh. The old staff were amazing.

  ---

  Response from the owner

  Hi Maria. Thank you for reaching out and sharing your feedback. Creating a positive experience for our members is a top priority for us and we apologize for missing the mark.

More reviews (24)