Virginia Credit Union Public Safety Way, Chesterfield, Virginia

Virginia Credit Union Reviews

3.3 stars based on 9 reviews

Featured Comments:

• K

  Kevin Bacon

  5.0

  I have had nothing but positive experiences from this Credit Union. I was a bit skeptical when they merged with Chesterfield Federal Credit Union, yet after the merger, I continued to receive the same service I had come to appreciate. When I was getting ready to open a business account, I had considered going elsewhere, but the folks at this branch have been so kind and helpful that I opened by business account there. While there was a period of time in which check deposits were delayed in their availability, once I got past that period of time, every deposit has been smooth. One of the ladies there even recommended a simple account change that helped me earn a sliver more interest than the account when I started it. I don't regret my decision at all. My little one likes them as well. Every time I visit, they always give her a lollypop without even having to ask. It may sound trivial, but it makes my daughter's day when she gets them. While most of my banking through VaCU is online now, when I visit a branch, this is the one I prefer.

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  Response from the owner

  Awesome! Thank You Kevin! Your referral of Virginia Credit Union is very much appreciated!

• L

  Lynness Hawkes

  5.0

  We've had great personal service as we've opened additional accounts for ourselves and our kids. For a more specific recent example, last week my college-student son got hit with 2 fees for insufficient funds because he paid his Discover card manually when the auto payment didn't go thru on the scheduled date. Then it went thru and he went negative. Discover refunded the extra payment but wouldn't do anything towards the $55 in credit union fees it generated. They offered to waive some of their fees or cancel an equivalent amount of interest, to make up for it, but he didn't have any because he's been very responsible. He was trying to be responsible again and proactive in manually paying, and this happened. We went in to our VaCU branch and explained. We were told the manager would review the situation but that they generally only refund fees if it was their error, HOWEVER we were pleased and grateful when the fees were reversed. He's 19 and just works part time in retail, so $55 is a pretty big deal. Very satisfied with the products and services offered!

• T

  Teresa Burris

  4.0

  People are so friendly and yet, get serious when you least expect them to ..........

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