Volunteer State Bank TN Portland, Tennessee

Volunteer State Bank Reviews

3.7 stars based on 8 reviews

Featured Comments:

• P

  Paul McClellan

  5.0

  I recently opened a checking account and I have been very pleased with the customer service so far. I accidently destroyed my debit card shortly after opening the account. The bank staff acted very quickly and solved the problem so there was no delay in important purchases I was making! Thank you very much!

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  Response from the owner

  Paul: Thank you for the 5 stars and kind comments! Glad we were able to get that resolved for you. We look forward to being your bank and hope you will call on us whenever we can be of help. Thank you.

• A

  ABB Dexx

  1.0

  Have had account there for over 10 years. My son turned 16 and we opened him up an account. His account received fraud and he had to order a new card. I noticed on his account that he had been charged a 10.00 fee for the new card. I called the Portland Branch and asked why he had been charged the 10.00 fee, the teller mentioned that he was an liability. I have never heard such a poor choice of words from a customer service representative. I spoke with the manager and he acted as if it wasn’t a big deal that it bothered me that the representative had chosen such poor words or that I would close all accounts. I would never mention to any of my customers that it was a liability or make the customer feel that they were a liability. Bad business!

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  Response from the owner

  We're terribly sorry you had this experience with us but I'd like to learn more. At your convenience, please contact me at 615.330.5386 or by e mail at [email protected]. Thank you, Frank Freels, Jr, Sr VP

• J

  Johnny Gomer

  3.0

  I have been a member here 3 decades. Had a couple of loans with everything always paid. Asked for a business line of credit , with my home and property paid for , to stand good for it. I have $ in this bank. Waited 2 weeks , never was contacted , had to finally go up there just to get turned down! Got a 7-800000 dollar home and property and asked for a$200000 promise if needed. What a joke of a bank!!!

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  Response from the owner

  Mr. Gomer: i’m terribly sorry that you had this experience with us. I would welcome the opportunity to learn more. At your convenience, please reach out to me directly at 615.323.1285 or by email at [email protected]. Thank you.

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