Webster Bank Hillside Ave, Queens, New York

Webster Bank Reviews

1.5 stars based on 32 reviews

Featured Comments:

• R

  Rob Cooke

  4.0

  Took over hours of operations from Astoria bank

• W

  Will A.

  1.0

  Came in a few days ago to see if I can have something waived for an unexpected payment going through my account, Spoke to the manager VIEJA who first off asked if I was a “prospect client”, (way to make it obvious some people get special treatment than others) Stated to her that this is my first time asking for a fee to be waived since opening my account more than 5+ years ago, and if they are able to do a courtesy just this once. Manager VIEJA Refused and said since it is not an error the bank has made, fee will not be waived. I asked if I was a “prospect client” would the fee have been waived, she responded “perhaps” and said it’s not possible. I ended up calling Webster customer service, asked if they were able to do anything with my situation and without hesitation they waived what I asked and resolved my issue Manger VIEJA should know how to be discreet when it comes to handling customers “prospect” or not so it’s not as obvious who u pick and choose to waive fees. Bare minimum she could have done is give alternatives solutions to see how my issue would be resolved. Instead I had to go out of my way dialing the 1-800 number to see if they can help me out due to her refusal and incompetence and lack of good customer service. Came to the conclusion she just didn’t want to even bother with me. Avoid this branch at all cost, shame it used to be a better institution with better management.

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  Response from the owner

  Dear Will A, thank you for leaving us feedback. We are disappointed to hear that your experience was not the best one. If you would like to discuss this matter further please reach out to us at: [email protected]. Please do not share account or SSN numbers in this communication.

• A

  Anand Singh

  1.0

  This bank really needs help im a third generation banker here from since they were Astoria bank and irs very upsetting after all these years they still haven't been able to be incompetent. Im a very frastrated customer management needs to get involved everyone have the same constant conplain how come you guys dont look into more staffs or training???

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  Response from the owner

  Anand Singh, Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please email us at [email protected] so we can discuss your experience further. Please do not share account or SSN numbers in this communication. We look forward to hearing from you.

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