Webster Bank 30th Ave, Queens, New York

Webster Bank Reviews

2.0 stars based on 20 reviews

Featured Comments:

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  ulmasshax Mukarramov

  5.0

  I didn't have time to bequeath to my deceased relative whether l have money in your bank

• C

  Candice L

  1.0

  AVOID AVOID AVOID. I've sat through this bank when it was Astoria Federal, then became Sterling, and now Webster. It's incomprehensible how poor service has gotten. I'm not referring to the tellers - they have always been nice, even when the line is 30 people deep. It's the bank policies and how it's run. 100% of my interactions for the past years have been infuriating. Each time, they ask for feedback, but it all falls on deaf ears. For example, I've tried to change my address multiple times. They take my ID with my current address and it's never completed. Most recently they took my ID, and now tell me I MUST provide my occupation and employer's name to do so?? When probed why they need this information, it's generally "the bank wants to know". You don't need marketing information. I declined, and so my "request" was denied. Can you imagine requesting to update your own information? So my mail will go to an address I no longer live at..... and during these conversations, the tone is that it's my own fault. What is my own fault is not leaving this bank sooner. I closed my one account this Saturday. So obviously, someone call me today with sign on bonuses for adding direct deposit, etc. Not sure why they can't treat CURRENT customers with the same regard Please folks, avoid this bank. It's obviously unstable, they're losing customers left and right, and making your life difficult. Trust me (and the others who also left reviews)

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  Response from the owner

  Candice L, Please reach out to us at [email protected] so we may assist you in moving forward towards a resolution. Please do not share account or SSN numbers in this communication.

• P

  Peggy Alevrontas

  1.0

  Worse bank ever. To access your safety deposit box, you need to wait a long time and staff members are rude. The bank opens at 9:00 am and you can't get access to your box till 11am???? There is no reason for this. Then they wonder why there are fewer and fewer costumers. Horrible! As soon as my renewal is up! I am out.

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  Response from the owner

  Dear Peggy Alevrontas, Please reach out to us at [email protected] when you can so we can address this situation directly. Please do not share account or SSN numbers in this communication. Thank you and have a great day.

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