Wells Fargo Bank S Beach Blvd, La Habra, California

Wells Fargo Bank Reviews

3.5 stars based on 9 reviews

Featured Comments:

• V

  Victor Chow

  5.0

  Rafael’s attention to detail and warm welcome was a breath of fresh air at this location.

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  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Victor. We appreciate your feedback. -AJ, Wells Fargo HL Social

• 2

  208Grumpy

  1.0

  Received a Letter from WFB offering a nice bonus to open a checking account. Arrived at the La Habra branch (Imperial/Beach) at 9:30a and proceeded to sit in waiting area for New Accounts. after about 15 minutes of not being acknowledged, I walked over to a Kiosk and saw that I had to scan a bar code with my cell phone to check in. I did that. It said I was Number 2 in line. Sat and waited 1 1/2 hours with no one acknowledging our existence. When finally a young lady approach me and my wife and addressed me by name (from my electronic sign in) and then advised me that their new accounts person has an appointment at 11:00a and that they close at 12:00p. Basically telling me that they couldn't help me today. She setup an appointment for during the week to come back. I don't usually write reviews, but, I just can't believe they asked me to leave. I was looking for a new banking relationship.... I don't think this is it. About 30 minutes after leaving the branch, I got a text message that says "We were looking forward to helping you today but we're running behind schedule. Please come see us another day or visit us at wellsfargo.com". The letter I received says the account has be be opened in person by December 10th. Not a great experience.

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  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• A

  Alex S.

  1.0

  I gave a 1 star rating, if I could give 0 I would have!!! I'm not a member there but went in there at the LA Habra branch to see about opening an account and the lady that was in the back in her cubical was not busy, but as soon as she saw my husband walk towards her she got on her phone to make a personal call. She kept her back towards us and finally looked at my husband and basically ignored him! We couldn't get service, so we left. Their loss, not ours!!! So unprofessional!!! If you don't want to answer questions or do your job, then stop working for the bank and sit at home, but don't waste people's time by ignoring them! I will find another bank who wants my business!

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  Response from the owner

  Hello, Alex. I’m disappointed to learn about you and your husband's visit, and I hope you'll allow me to address what happened between you and one of our associates. Please tell me more about your interaction in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I apologize for the experience and look forward to discussing it further. -Nick, Wells Fargo HL Social

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