Wells Fargo Bank Choccolocco St, Oxford, Alabama

Wells Fargo Bank Reviews

2.9 stars based on 10 reviews

Featured Comments:

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  NickJBNintendoFan

  5.0

  Very helpful and Jennifer J was very nice and helpful about opening up a checking account. Willie, MacKenzie, Chasity, Michael are very nice when I come though the drive thru and they make everything easy like new school.

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  Response from the owner

  It’s wonderful to see that you had such a positive experience with our branch associates. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• B

  Ben Allen

  1.0

  If I could give Zero stars I would!! I went in to make a pretty big withdrawal and I understand it takes a while to do so, but they didn’t tell me what was going on and after their secret “discussion” about my account for 30-45 minutes, I was told that I couldn’t get anything withdrawn from my account!! Even after answering 10 different security questions and having the available funds in my account. I felt like I was being judged for my appearance and they didn’t think that I would have that much money in the bank!! Completely outraged I call Customer Support and they didn’t see any problem with my account and that I should be able to access my funds with no problem. Had my wife go to the Roanoke Branch to make a withdrawal and Roanoke Wells Fargo was able to fix the problem that I was having with no issues. The Roanoke branch was very kind and very helpful. The Oxford Wells Fargo was rude and didn’t lift a finger to help me out or tell me what all was the problem, probably needs new management Or to just be shut down!! I have faith in Wells Fargo but when needing to withdrawal 25k I would not recommend the Oxford location! The branch manager was not at the Oxford location and had to call me for more verification questions. After everything went on at the oxford location I tried to call the branch manager back and he refused to answer the call or call me back! The branch Manager at the Roanoke location greeted my wife and was very apologetic about how I was treated at the Oxford branch! If it had not of been for the Roanoke location I would have pulled everything from Wells Fargo! I’ve never had issues with large withdrawals from any bank I have entrusted my money with!

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  Response from the owner

  Hi there. Although I am glad you received great service at another branch, please accept my apology for the treatment you received when visiting this branch. It does not reflect our core values in any way, and I’m disappointed to read you were made to feel this way. I want you to know we take this sort of situation very seriously, and I would like to make sure this is thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review, any additional details about your visit to aid our review, and your Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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  Matt Nolen

  1.0

  The slowest drive through I have ever seen or been in for sure. Absolutely pitiful!!!

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  Response from the owner

  This is valuable feedback, Matt. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

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