Wells Fargo Bank N Martin Luther King Jr Dr, Winston Salem, North Carolina

Wells Fargo Bank Reviews

3.0 stars based on 5 reviews

Featured Comments:

• J

  Joshlynn

  5.0

  Did not visit but the phone was answered and details were shared, to clarify Covid impact. Sometimes we just need to understand versus passing judgment, but a lot of the time no one takes the time to share this information. Smaller bank with less customers have the least staff. Touching money is not safe, and even hazardous, so some staff left. These are my words of course. Appreciate this information which helped me proceed with Wells Fargo.

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  Response from the owner

  Good afternoon, Joshlynn. We strive to provide a great customer experience and we’re happy to read about yours. Thank you for choosing Wells Fargo. -Shannon, Wells Fargo HL Social

• W

  Wilamenia Graves

  3.0

  This bank on martin Luther King in Winston Salem NC are very unprofessional when you walk in nobody greets you, me and my son sit there for over 7 minutes while the only bank person never said anything to us he stood there talking to a customer who had already finished her business I had to say "excuse me but is there anyone can help us", then a lady stood at the window just as long as we waited while three bank tellers stood around talking some kind of inspection needs to be done on this branch customer service skills

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  Response from the owner

  I’m sorry you continue to experience difficulties at this location, Wilamenia. At your convenience, send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to help. Be sure to include your Google username, full name, phone number, and address. Thank you very much. -Casey, Wells Fargo HL Social

• j

  just scrolling

  1.0

  The manager of this branch thinks because he's in an impoverished area . That he can speak to clients in any condescending and patronizing manner simply because they are minorities. I've never had an employee of any kind let alone a manager hang up in my ear. I'll never use wells fargi again and I'd advise any self respecting minority to take their business to someone who doesn't have some false sense of superiority .

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  Response from the owner

  Thank you for taking the time to share this concern. I want you to know we take this kind of feedback very seriously. Please allow me the chance to ensure this is thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further with you through email. -Jessica, Wells Fargo HL Social

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