Wells Fargo Bank Bassett Dr, Mankato, Minnesota

Wells Fargo Bank Reviews

2.6 stars based on 24 reviews

Featured Comments:

• P

  Piledriverx17

  4.0

  I've never had any major issues with them after banking here for almost 10 years.

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  Response from the owner

  We appreciate your feedback. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• K

  Kaelan Weiss

  2.0

  Wells Fargo canceled my debit card without warning, and I went into this branch to sort it out while avoiding the endless automated menus in the phone based customer service. I waited in line only to have them tell me I needed to call customer service and take care of it that way. If they can’t take care of something this simple in-house then I’m not sure what they’re good for. Goodbye WF, just one more reason to switch to a credit union.

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  Response from the owner

  Thanks for bringing this to our attention, Kaelan. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• T

  Talen Phillips

  1.0

  Incorrect hours posted on the front door in big white letters (9-2 on Saturday). There's a crumpled up paper showing different hours in Spanish for some reason. Please clearly post your actual hours on your front door so I don't have to ask Google why you're closed. EDIT: Don't ask me to contact you via a different channel. It's your hours on your own front door. Fix it yourself!

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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