Wells Fargo Bank E Hunting Park Ave, Philadelphia, Pennsylvania

Wells Fargo Bank Reviews

3.0 stars based on 18 reviews

Featured Comments:

• T

  Timmy Tamir

  5.0

  I’m happy they put me in a gear affordable car

• S

  Shadow Gamer

  1.0

  My review is not necessarily based on the location although it is a hot mess. I have been banking with Wells Fargo for over 6 years and everything has gone smoothly for the last few years until I found myself in a tight spot. We all are in tight spots now day and I know I am no different but it is insane being charged over 140 dollars in overdraft fees while recently moving and being in a tight spot plus I get paid every 2 weeks . I called to see if I could get most of the fees waived but the absolute best they could do was 70 out of the complete total. After 6 loyal years and always in a good standing with them. I am honestly just going to pay up what I owe and close my account. You guys lost my business and I know a few other banks that actually take care of their customers especially in these hard times.

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  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• A

  Absalon Vazquez

  1.0

  I will never return to this location. I am a construction contractor and I guess my appearance wasn't up to the bank teller Emily's standards because she scrutinized me and asked a ridiculous amount of questions about where I obtained the check I was trying to deposit even though it was in my name and all the paper work she made me show her was in order. After 30 minutes of nonsense I became impatient and asked what the hold up was to which she responded, "If you give me attitude I will not deposit your check." I asked for my check back since she was incapable and unwilling to complete the transaction for me, went outside to the machine and deposited the check in less than 2 minutes. She was unprofessional, disrespectful and rude doesn't even begin to describe her attitude. Not only did she make me feel like a thief but also discriminated against. Wells Fargo needs to update their customer service training.

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  Response from the owner

  Hi there. Please accept my apology for the treatment you received when visiting this branch. It does not reflect our core values, and I’m disappointed to read you were made to feel this way. I want you to know we take this sort of situation very seriously, and I would like to make sure this is thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review, any additional details about your visit to aid our review, and your Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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