Wells Fargo Bank Paoli Pike, West Chester, Pennsylvania

Wells Fargo Bank Reviews

3.3 stars based on 18 reviews

Featured Comments:

• E

  Emily Bishop

  5.0

  If you have any trouble or need any help or assistance ask for nick. He is one of the sweetest most understanding person I have ever met when going to a bank. I had a few issues when working with a bank teller and as I was leaving I saw nick and asked if there was any possible way he could help me he immediately stopped what he was doing and walked over and politely asked the woman to do the deposit For we have been customers there for many many years. He saved me a lot of headache and unwanted fees that would have happened if he had not helped me If I could give a million star review for nick i would. He always does a phenomenal job, and is an asset to this company. Thank you NICK!!!

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  Response from the owner

  Thank you for taking the time to leave this thoughtful review, Emily. I’m glad to read you've had a wonderful experience while working with Nick, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• L

  Lilly Camacho

  1.0

  One Of the worst banks with horrible customer service very rude and unprofessional when asked to speak to manager was told manager was not in. Never in my life felt so discriminated and looked down upon. My father whose been banking for many many years was treated like garbage mind you he walks with a cane and has pancreatic cancer. I will share this horrible experience with everyone I come to contact with. Do not go to Wells Fargo bank on west Chester pike!!! No class & unprofessional Truly lack empathy for elders!

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  Response from the owner

  Thank you for your detailed review, Lilly. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• E

  Erin Monaco

  1.0

  Very rude and unhelpful counter staff. I was told I needed to "see a banker" then given a card to scan to make an appointment! So I go through the rig-a-maroll of the app to find no appts until 430p (this is at 9a!).... there were bankers there with NO CUSTOMERS!!! I'll be using the WF on rt 100 from now on... they are MUCH more friendly & helpful!!

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  Response from the owner

  Hello, Erin. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

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