Wells Fargo Bank E Broad St, Statesville, North Carolina

Wells Fargo Bank Reviews

3.4 stars based on 5 reviews

Featured Comments:

• J

  James “Jim” McMillan

  4.0

  Very slow in accepting a deposit. I think they could do a lot better for current customers. 😱

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  Response from the owner

  I'm truly sorry you experienced a long wait at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• B

  Bil Ped igo

  1.0

  So let's make this very clear. If you work till 5pm every day you can not go by the bank and do anything on Friday when you get paid and bills are due. Why is there a physical bank then? It should all just be online what's the brick and mortar for? Apparently looks. To let you know they pay to be there but can't be there for their customers needs. That's some unique kind of business model. "We're here just not when you need us" LOLL that's like cops. Never around when you need 1

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  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• J

  Jim M

  5.0

  They are always nice to me, even without knowing I have an account. Then came the day I needed to pay someone in Virginia serious money quickly. I can't recall her name, but a manager explained all the rules to me. And offered to above and beyond to help me. Her first suggestion turned out to work and everything was resolved with minimal effort, but it was nice knowing there were backup plans. I love it when they apologize for asking security questions before letting me have my money. But folks, think about it: if they do not know who you are, do you want them letting any stranger or crook taking your money out? I suspect most of the detractors have problems with every bank. They might hate me for this, but yeah, the rates they pay are low and they do have fees (never doing foreign currency or checks here); I keep money at other banks for better interests rates. But, when I need a bank that is in 37 states and has professional and pleasant people Wells is there. It is reason enough for me to keep a few hundred in the account. Their online banking is also top tier. Sure they are a little cautious. I am sure they make plenty of money on all the money that goes through the bank for my bills, but so be it. It makes life easy. Last, but not least is their Cash Wise card. I don't know what credit score you need for it, but I love the cash back. Straight percentage from day one (I don't think DC does it from day one) and no revolving categories (One of the C banks).

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  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Jim. -Nick, Wells Fargo HL Social

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