Wells Fargo Bank Landover Rd, Landover, Maryland

Wells Fargo Bank Reviews

3.4 stars based on 24 reviews

Featured Comments:

• J

  JJJRBEAN118

  5.0

  Mia has impressive speed. She also works well as a leader with her colleagues.

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  Response from the owner

  I'm truly glad to read your review, and I appreciate you taking the time to share these kind words about our team member. Have a great day. -Janet, Wells Fargo HL Social

• T

  Tayli Damaris

  1.0

  The most racist, ugly customer service ever ! I came in to deposit a check and worker started asking me questions and treating me a certain way , I will now close all of my Wells Fargo account , I hate this bank and the way they made me feel ! DO BETTER ITS 2022 , YOUNG PEOPLE CAN MAKE BIG MONEY TOO !

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  Response from the owner

  Hi, Tayli. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• N

  Nia George

  1.0

  I visited the Landover Road Location in Maryland approximately three times. The first was to open a joint account(I was unable to do this without an appointment), the second was for the appointment and the last was to recieve a temporary debit card. I have been disappointed all three times. When I arrived for my appointment I was told that the teller who would be assisting me was out on vacation. No one thought to make a curtious call to inform me that no one would be able to assist me before the appointment, they also did not offer any other suggestions or reschedule the appointment. The last time I visited this location was this past Friday to recieve a temporary bank issued debit card. I was told that I would be unable to recieve one because the bank no longer has this as an option for its customers and that I could use my digital card/wallet in the mean time. This is an inconvenience to customers who frequent stores that do not have the tap feature for your digital card and also in order to pay Bill's you will need an actual card number. That of which the digital card feature does not provide.The customer service that I have recieved has been degrading to the Wells Fargo standards that I am used to. I will be looking to bank with another company because it is obvious Wells Fargo does not have any regards for their customer.

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  Response from the owner

  I’m sorry you continue to experience difficulties at this location, Nia. At your convenience, send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to help. Be sure to include your Google username, full name, phone number, and address. Thank you very much. -Casey, Wells Fargo HL Social

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