Wells Fargo Bank N Burlington Ave, Hastings, Nebraska

Wells Fargo Bank Reviews

2.5 stars based on 8 reviews

Featured Comments:

• J

  James Struss

  5.0

  Great service Everytime. Far better than other branches

• S

  S. Dubas

  3.0

  The people at this location are great 👍 The branch manger was very polite. Very Professional. It's the company and policies they have in corporate ARE terrible. Local Manager +7stars .. Wells Fargo -4stars= 3 star plus fees.

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  Response from the owner

  Thanks for taking the time to share. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• C

  C C

  1.0

  Wells Fargo was not cooperative with me. I had a financial aid check from my online college classes that needed to be cashed. I do not have an account with the bank, but the check was from Wells Fargo. In the past, I have cashed 2 separate financial aid checks at the drive-thru with no problem, as long as I gave them the proper identification. That was not the case this time. They would not let me cash the check at the drive-thru, despite being the exact same circumstances as my previous transactions. I even offered to take my identification up to the drive-thru window and get out of the car to show them it was me, but they still refused and told me that I needed to go inside. The reason for this refusal was that they lifted some Covid restrictions in their lobby. The pandemic is still raging on regardless of these lifted restrictions. I was concerned about going in because I have restrictive lung disease, and I wanted to limit my exposure to other people right now. They were still insistent on me going into the bank despite my concerns. It wasn't like there was a mask requirement in the lobby either. There were a number of people walking in without masks, so it would still be a risk going in. I drove a 2 1/2 hour round trip to get the check cashed, so it was upsetting to have them be so inflexible. They should try to be more cooperative with people who are needing their services. I'm very disappointed in this Wells Fargo bank, and after this negative experience, I would not even consider being one of their customers.

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  Response from the owner

  Thanks for taking the time to leave us feedback. I am disappointed to read about what happened, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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