Wells Fargo Bank Castro Valley Blvd, Castro Valley, California

Wells Fargo Bank Reviews

3.8 stars based on 14 reviews

Featured Comments:

• M

  Malika Guergah

  5.0

  Ricky luong reminds me of what banking customer service should be. He was very helpful and courteous.

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  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience with Ricky. Thank you for choosing Wells Fargo and have a great day. -Nick, Wells Fargo HL Social

• D

  David Barba

  1.0

  Useless branch doesn't pick up the phone so your bounced to out of country call center

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  Response from the owner

  Thanks for taking the time to share, David. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• G

  G Wilburn

  1.0

  Very horrible service. I tried to take 8,000 dollars from my bank account today and the woman was asking me questions about how I got that money and why do I have it in my account. She took the money out of my account but wasn’t trying to give it to me. I made a big scene and she returned the money to the bank account. When I check my statement online she had it as a teller cashed check for the withdrawal that I didn’t get and then when they returned it to the account it was under cashed check reversal. I didn’t cash no check I was withdrawing my own money and she was asking me why and how I had that much money. It was a Mexican lady who looked like an assistant manager and an Asian/Indian woman who was the manager that was trying to steal my money. I didn’t even know that they took it out of my account until I stepped out of the bank to withdraw 500 dollars from the machine and I saw that they took my 8,000 that I requested inside but they didn’t give to me. I’ve heard about this bank having those problems like stealing money from customers. This is horrible.

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  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

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