Chase Bank Castro Valley Blvd, Castro Valley, California

Chase Bank Reviews

3.7 stars based on 7 reviews

Featured Comments:

• C

  Christopher McGee (Christopher & Damaris)

  5.0

  Friendly staff. We’ve never experienced a line.

• R

  Rostyslav Boutchko

  1.0

  Terrible customer service. We tried to help a refugee get an account there, they declined and, worse of all, showed nothing but indifference. They didn't even pretend to want to help. The teller was just somewhat apathetic, the "specialist", Michael, was openly uninterested.

• A

  Alex Li

  1.0

  Worst banking experience ever, and obviously the worst of Chase. Sending a wire requires an appointment at this place? Unheard of. I came in on a Wednesday 3:30pm trying to schedule a wire transfer for tomorrow morning. There were three tellers behind the counter and 5 bankers in their cubicles. The teller told me: "oh, you need to make an appointment to send a wire. There is nobody can help you right now. Anyway, the wire won't be sent till tomorrow. Why can't you come back in the morning?" First of all, never heard that sending wire requires appointment (it is not even an option on Chase website for scheduling an appointment). Secondly, how can they assume "coming back again" is not a big deal? I talked to another person (seems like a manager), same answer, "sir, you can wait, but it may take 30 minutes or more for someone to help you". Eventually I went to another Chase branch in Montclair. The teller behind the counter scheduled the wire for me within 10 minutes. AVOID this Castro Valley Chase at all cost. I think they are either lazy, or just try to make you talk to a banker so they can upsell you something.

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