Wells Fargo Bank Hwy Madison, Alabama

Wells Fargo Bank Reviews

3.0 stars based on 19 reviews

Featured Comments:

• T

  Tammy H

  5.0

  Every time I go to any of their branches I am always politely greeted and welcomed to their banking/financial establishment. I've always been treated very courteous. I've never had a situation that left me with a sour taste in my mouth by any of the employees, they all have always been respectful and go out of their way to insure that they have met my every need and always ask if there is anything more they can do to assist me. They all wear masks due to Covid restrictions but you can still tell when they smile at you with their eyes. I am glad and proud to say that Wells Fargo is the financial institution I chose to deal with and of course I pray that we will continue to have a great rapport with one another! I feel blessed that I was sent to deal with Ms. Faith, she was truly a Godsend to me that day. I was so blessed to have crossed her path that day. God knew what and who I needed that very day.

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  Response from the owner

  Thank you for taking the time to leave a review, Tammy. At Wells Fargo, we're committed to the highest standards, and it’s wonderful to see that you’ve had an excellent experience while working with our team members. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• j

  josh jennings

  1.0

  It will not let me post pictures but I’ll say this… this is a nation wide bank in the busiest part of north Alabama and they had 2 tellers working both drive thru and lobby. I’m disgusted and will be changing banks…

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  Response from the owner

  This is valuable feedback, Josh. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Nick, Wells Fargo HL Social

• V

  Vincent M

  1.0

  Called ahead during the week te ask questions regarding depositing something which had to be handled with a banker directly amd was informed I could make an appointment or walk in Friday or Saturday during lobby hours, sat on a phone call for 30 minutes in the parking lot on a Saturday because the lobby was locked and couldn't get ahold of anyone. Very poor service and unable to get a hold of anyone inside after calling 5 times to the direct branch number which isn't event the phone number attached to the location, the location phone number is for a hold line not the branch.

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  Response from the owner

  Hi, Vincent. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

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