Wells Fargo Bank N Gay St, Auburn, Alabama

Wells Fargo Bank Reviews

3.2 stars based on 13 reviews

Featured Comments:

• F

  Francis Boykin (knotts)

  5.0

  I've never had a problem, always professional, helpful and kind.

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  Response from the owner

  Hi, Francis. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• C

  Carson Crittenden

  5.0

  Very nice and friendly ppl… PLUS, there is a really beautiful girl working there!! If only we could do away with the masks so I could see that smile!!

• E

  Erin B.

  1.0

  I arrived at 12:55 to attempt to have someone removed from a joint account, that person arrived shortly after. At 1:15 someone who had an appointment at 1:00 (and was clearly late) arrived. At 1:20 the single teller asked me to go after the 1:00 appointment people, despite them being late. I had to use the restroom bc I'm pregnant and she stated I couldn't bc of COVID, so I had to leave to use the restroom at a nearby gas station. When I came back, they had already moved on to another customer that came in after all of us. I understand the restroom situation, and that since I wasn't there, that they moved past me. The only issue I have is that CLEARLY this location is understaffed. All of this mess could have been avoided if they had simply had one other banker present. From a customer service perspective, this was an unnecessarily obnoxious experience. I ended up waiting an hour for service when, had there been one other banker, they would have been available right away.

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  Response from the owner

  Hi, Erin. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your appointment concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

More reviews (10)