Wells Fargo Bank Se Pioneer Way, Oak Harbor, Washington

Wells Fargo Bank Reviews

3.2 stars based on 8 reviews

Featured Comments:

• M

  Max Deering

  5.0

  Just took our parents to Wells Fargo Bank for some personal finances. We work with Brittany personal banker, she is GREAT with our parents. We spend about an hour or so with us, she was very patient and answer all our concerns and questions. She is awesome 80)!

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  Response from the owner

  It’s wonderful to see that you had such a positive experience with Brittany. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• B

  Brian Dernbach

  2.0

  I'm not a customer but made a deposit into someone else's account. I initially was going to give a 1 star but the teller was pleasant if not completely truthful. I entered and she was helping someone. There were 2 guys jaw jacking which was fine, figured one would call me up momentarily. Didn't happen. They disappeared and the guy in front of me was taking a long time. I waited patiently for a LONG time and then mentioned to the teller that that was poor customer service. To have a teller look at you, see you and not say anything before disappearing. She went into the whole "gotta defend their actions" mode and told me they were working in the vault and it was a 2 person job that couldn't be halted in the middle. That's when I let her know that they didn't start the job until I had already been waiting in line. Bottom line, a little communication would have gone a long way. Even if one of the guys would have said something like "I just closed down my station, and and getting ready to start a project in the fault. Someone will be right with you." A little recognition goes a long way. Then when I mentioned it (in a very nice and professional manner) the right thing would have been to apologize and not try to defend their lack of customer service with an excuse. That just makes it worse. Anyway, not a big deal but needs to be brought to the managers attention so that it gets better in the future. That's all. 👍🏼 Have a great rest of your week!!

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  Response from the owner

  Thank you for your detailed review, Brian. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Mike

  1.0

  I will NEVER do business with this bank ever again! Believe it or not we got charged two late fees. One for $30 and another for $40 all because we paid our bill early and threw on a bonus interest charge. They did refund the $40 late fee and the interest charge but corporate policy somehow doesn't allow to refund more than one late fee. Even if it was technically not late. This isn't a rant on our local branch but of corporate policy.

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  Response from the owner

  I apologize for the inconvenience, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

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