Wells Fargo Bank Mallory Ln, Franklin, Tennessee

Wells Fargo Bank Reviews

2.5 stars based on 24 reviews

Featured Comments:

• C

  CJ Kim

  5.0

  Mark Graham helped us with our wire transfer for our house down payment. He was very friendly and helped us immediately with our request. As we recently moved to the area from out of state he also provided us with a document to verify our address to help us get new TN licenses. It was a great experience and we would highly recommend working with Mark!

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  Response from the owner

  Thank you for taking the time to leave this thoughtful review, CJ. I’m glad to read you've had a wonderful experience while working with Mark, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• R

  Ric Escobar

  1.0

  Waiting time for service was terrible. I could not do a simple transaction on line and had to wait for an hour to speak to a teller.

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  Response from the owner

  Thanks for bringing this to our attention, Ric. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• K

  Kate Campbell

  2.0

  I've never worked so hard to give a bank money! Wells Fargo is truly wild! I had to interact with 4 different branches to finally get a checking account set up. At this branch, I waited 20 minutes for my first appointment. I didn't have all the documentation needed. So, I made a follow-up appointment and waited another 20 minutes. Never acknowledged. Just sat in the lobby waiting. I would have become a skeleton sitting in a chair if I decided to wait it out. But after 20 minutes I left because my time is valuable. Maybe not to Wells Fargo, but it is to me. Nobody called. Nobody followed up to see why I never came in to finish setting up the account. But I will say, the woman teller at this branch was a doll and I wish I would have taken her name down. Long story short, I made an appointment with the Royal Oaks location and Scott Treloar was absolutely awesome. He's the only reason I have any respect left for Wells Fargo. If I had a choice, I would have chosen another bank entirely, but I'm stuck with WF for now.

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  Response from the owner

  I'm disappointed to learn about the customer service you received, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

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