Wells Fargo Bank E May St, Winder, Georgia

Wells Fargo Bank Reviews

2.4 stars based on 40 reviews

Featured Comments:

• S

  Sarah Edwards

  5.0

  Great bank with efficient staff and services.

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  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• S

  Seymour The Moor

  1.0

  My employer is undoubtedly one of the biggest accounts this bank has. I frequently make deposits here. However, just 2 days ago after depositing $1000.00 for my employer, I turned around and tried to pull money out at the teller window. Sure I admit I misplaced my ID, but doing an ATM transaction I don't feel it is necessary. However the major problem is that after going over to the ATM by Jimmy Johns and having it eat a $700.00 withdrawal, I went back in to let them know what happened and the branch manager Shelly pushed me off to wait. After being given a bad phone number and sitting outside for 30 minutes waiting to speak to a live person, Shelly instantly invited me into her office only to make a call and find out they wished for me to contact my bank. I have followed up several times with my bank and they haven't gotten any update from Wells Fargo. Whether an ATM or not, this does constitute as theft. She tried to tell me it would probably take up to 10 days prior to. For the record, more times than not their ATM's are not able to accept deposits or give out money after branch hours. Also, almost every time I've come in the branch to make a simple deposit, tellers seem to not know how to use the deposit card my company gives me. I have called this branch multiple times today and nobody is answering the phone, nor has the branch manager returned my call from hours ago. No wonder this branch is 2 out of 5 stars before this review. As a former Personal Banker for JP Morgan Chase Bank, let me tell you... You can definitely do better taking your banking business elsewhere. Update: As you can see they responded asking me for information. 1. Still no contact back from the branch 2. Makes no sense why they kept asking for my address when clearly not intended to overnight a check. 3. At first their person of contact wasn't going to help me without me giving them my PERSONAL PHYSICAL ADDRESS. I could see if it was to send me a check, however all they would have to do is refund or confirm that they took my money. 4. After pointing out that she was refusing to escalate my complaint without my address in simplest way possible, she escalated to only get an automated response saying it would be ANOTHER 10 DAYS. LIKE SERIOUSLY JUST GIVE ME MY MONEY BACK!!! THAT LITTLE 700 DOLLARS ISNT EVEN GIVING YALL A LOT OF INTEREST. SCREW THE CORNBALL GIVE ME MY MONEY BACK. YALL HAVE HAD ALMOST A WEEK TO COUNT THE ATM AND SEE MY COMPLAINT IS VALID. THE LAST PHOTO POSTED IS THEIR ATM SHOWING IT NO LONGER COULD ACCEPT OR GIVE OUT MONEY AFTER IT ATE MY MONEY. NOW I KNOW WHY THEIR ATM'S ALWAYS HAVE THIS MESSAGE, CLEARLY THEY TAKE PEOPLE'S MONEY OFTEN.

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  Response from the owner

  Thanks for bringing this to our attention, and I understand how this would be frustrating. Your concerns are important, and I’d like to forward your experience to a dedicated specialist. When you have a moment, please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• E

  Erik Velazquez

  1.0

  Slow and never schedule people on Saturday.

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  Response from the owner

  I'm sorry you haven't been assisted in a timely manner at this location, Erik. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

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