Wells Fargo Bank 18th St, Arlington, Virginia

Wells Fargo Bank Reviews

2.4 stars based on 4 reviews

Featured Comments:

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  Thinus Bekker

  5.0

  Friendly and efficient staff. Great support from Kevin to open an account

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  Response from the owner

  That's great to hear, Thinus! We appreciate you taking the time to leave this review. I have passed your sentiments on to Kevin and his manager. Thanks! -Liz, Wells Fargo HL Social

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  Tag Haley

  1.0

  The service in this branch is the worst in any Wells Fargo Branch I have visited in the last twenty years. I wonder why the senior management is not evaluating the operation. There are a couple of tellers here and also a so called “loan officer” here who are really unprofessional and unqualified to be bankers. Sorry Wells Fargo.

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  Response from the owner

  I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened. Please tell me more about your interaction in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I apologize for the experience and look forward to discussing it further. -Jessica, Wells Fargo HL Social

• A

  Alexander Vandermash

  1.0

  Went to use the ATM at this location, only to find it broken. Called the 800 number to report it broken, the customer service rep hung the phone up on me.

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  Response from the owner

  Thanks for bringing this to our attention, Alexander. I apologize for the your phone experience and have forwarded your feedback about the ATM at this branch appropriately. To ensure your customer service concerns are addressed, please email [email protected] and mention your review and Google username (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

More reviews (1)