Wells Fargo Bank Browns Bridge Rd, Gainesville, Georgia

Wells Fargo Bank Reviews

3.5 stars based on 22 reviews

Featured Comments:

• D

  Deborah Seale

  5.0

  Always have been given excellent service from this branch the whole crew is amazing they saw that I was just coming in and he got in line with a file of many papers. Ask me if they could help I said yes explain my situation that I had my new driver's license with a new number and was ready to complete the paperwork that was needed for the fraud that was committed using my debit card number They took care of everything and I do mean everything I was in and out and under 4 minutes. no I was not treated like cattle no I was not given a number to wait in line and no negative review here. It was a bit crowded however it was a Friday afternoon. the following Friday I just got in the Drive-Thru easy peasy right through I went 3 cars in line a head was in and out of there with traffic within 6 -7 minutes now you can say either that's just luck or everyone had their act together and knew what they were there for and there were no glitches no hang ups. Love it one time is on your side Keep it up WF... I so appreciate you

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  Response from the owner

  Good morning, Deborah. We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us! -Shannon, Wells Fargo HL Social

• a

  adam

  1.0

  The Lady cashing my check was very rude. I guess they figure if you don't have an account with them they don't have time for you. Also have 2 forms of Picture I.D. a standard Ga. Drivers License will not surfice for identity verification.

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  Response from the owner

  Hello, Adam. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• J

  Juston Thompson

  1.0

  Only one banker and tellers can’t do any of the real banking functions.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

More reviews (19)