Wells Fargo Bank W Southlake Blvd, Southlake, Texas

Wells Fargo Bank Reviews

3.2 stars based on 15 reviews

Featured Comments:

• T

  Tutti Patel

  5.0

  What a great experience! Shaista Khanmohammed who is the small business banker was tremendously helpful in setting up a new business account for us. We are busy professionals and showed up at 4:45pm and she was supper accommodating and even stayed late to help us! We have many accounts with Wells Fargo and have been super pleased with the service at this branch particularly. I would getting in contact with Shaista for any small business needs!

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  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Tutti. It’s wonderful to see that you had such a positive experience working with Shaista. I will make sure this feedback is shared with her and her manager. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• A

  A M C

  1.0

  I received a large inheritance and went into the Southlake branch to open an account. I arrived at 2:10 and stood there for 15 minutes with nobody helping me. They were overwhelmed with the drive thru! I told the teller my need and she said “ok, just sit down maybe someone is still here”. What? It’s 2:25 on a Friday. I waited for one full hour in that chair. No one came to help me, so I started walking back to the offices. First to the left, NO ONE WAS THERE. Now to the right, saw the vault was open, interesting, and one person was being helped in an office, kept walking, only one man was in the last office so I knocked and asked for help. He said “I’m very busy doing something else, you must make an appointment!” Now it’s 330, so I went online to make an appointment. Guess what? There are no appointments available until next Thursday. Maybe this branch only sees one person per day. Wells Fargo just missed out on a HUGE account. I went to a different bank, arrived at 4:00 and opened an account, placed a large check in and was out the door at 440. If you are so understaffed, then close your doors. You are not helping anyone.

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  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• J

  Jake Russell

  1.0

  This place is so slow. ATM is broken. Inside girl is soooooo slow and not it a hurry to move the line at all. It's bad when I leave line after ten minutes to go down road and pay another bank to pull my money out of Wells Fatgo. Garbage. Went across street to Frost took one minute

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  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

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