Wells Fargo Bank Atlantic Blvd, Atlantic Beach, Florida

Wells Fargo Bank Reviews

3.2 stars based on 11 reviews

Featured Comments:

• K

  Kevin Nelson

  5.0

  Staff has always been very professional, and polite.

• T

  Tyler Parsons

  1.0

  After using this bank for many many years they have now decided to place a hold on a check that has never been done previously. The problem is the reasoning they're giving for the hold as well as the amount of time the check is being placed on hold are inconsistent and don't make any sense. When trying to resolve this issue, both in person at this branch and by calling the main Wells Fargo number, we are being treated like an annoyance instead of a valuable business customer of many years. We are going to be looking at closing our accounts as soon as we can and I highly recommend anyone using Wells Fargo does the same. If they're willing to treat a business account this bad I can only imagine the poor service that personal accounts receive. Even Wells Fargo does reach out to rectify this issue, it shouldn't require public shaming for them to take care of their customers. I'm editing this after the owner replied below. I refuse to spend additional time on my end trying to rectify a situation after spending so much time already. I guarantee if you had called your branch to look into this situation they could inform you of all of the relevant information as we have been there multiple times today. It shouldn't require me going on Google and posting a bad review just to receive acceptable customer service. We will be closing our accounts as soon as is viable for us and will move to another bank that values it's clients time and money. Thank you.

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  Response from the owner

  This is not the customer experience we strive for, Tyler, and I’d like to take a closer look into what happened. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• S

  Scott Staggers

  1.0

  If you enjoy wasting valuable time in an extremely unorganized environment then this is the bank for you! I scheduled an appointment for 1pm yesterday and i come in only to be told i need to come back in at 2pm. Mind you there is literally not a single customer in the bank and multiple employees standing/sitting around. Would not reccomend. This is not how you are supposed to run a bank, i am extremely disappointed. Ill be banking elsewhere.

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  Response from the owner

  I'm truly sorry you experienced a long wait at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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