Wells Fargo Bank W University Dr, Mckinney, Texas

Wells Fargo Bank Reviews

2.3 stars based on 46 reviews

Featured Comments:

• A

  Anne Clarkson

  4.0

  I use the drive-thru once a month at this location. The service providers have always been friendly and helpful. My only complaint is they are always so busy that the wait time is excessive and frustrating. Perhaps management should add extra help during peek times.

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  Response from the owner

  I appreciate you bringing this to our attention, and I want to make sure your feedback is forwarded appropriately. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• J

  Jordan Allford

  1.0

  The slowest bank tellers Wells Fargo has ever employed. I went through a 35+ minute line to deposit a large amount of cash and the teller had an annoyed, disgusted look on her face when I placed it all on the counter. After running the money through the machine, she made an entire scene of applying a heavy application of hand sanitizer as if I'm some filthy street person. I highly doubt she does this after every transaction, and I have never been treated with common decency in this bank. They have some woman standing at the front asking what you want, but she can't assist in the 14 person long line? One or two tellers for a MCKINNEY bank is not productive.

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  Response from the owner

  Thank you for your feedback, Jordan. I'm disappointed to learn about the long wait times and customer service issues you've experienced at this location. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• V

  Vladimir Kaushnyan

  1.0

  Closed on a normal work day called juneteenth?? That's not a holiday. Shame on you, corrupt bank.

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  Response from the owner

  I appreciate you taking the time to share your feedback, Vladimir. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

More reviews (43)